Communication industry paperless solution
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TELECOM CASE STUDY — Paperless Customer Service at China Broadnetet
Background
China Broadnet operates cable TV and 5G services across China. From new service activation, plan subscriptions, and contract renewals to identity verification and payment authorization, these transactions have traditionally relied on paper forms, manual handwritten signatures, and physical document archiving.This paper-based workflow creates operational bottlenecks: customers wait while staff print, copy, and file documents; compliance teams must securely store signed paper records; and retrieving historical documents for audits or disputes can take hours or days. As customer expectations for digital convenience rise and regulatory pressure tightens under China’s Personal Information Protection Law (PIPL), Network Security Law, and Data Security Law, China Broadnet faces mounting pressure to modernize service windows — while preserving the legal validity of handwritten signatures.
Challenges
Business System Integration — China Broadnet runs complex BSS/OSS (Business/Operations Support Systems) for customer management, billing, and service provisioning. A paperless solution must integrate with these legacy systems through lightweight APIs, without a costly infrastructure overhaul.
Citizen Usability — Service windows serve customers of all ages and technical abilities. The signing device must be intuitive for first-time users, requiring minimal instruction.
Data Security & Compliance — Under PIPL, the Network Security Law, and the Data Security Law, China Broadnet must protect personal information, keep data within domestic infrastructure, and support domestic cryptographic standards and operating systems.
Ink-Level Signature Capture — Contracts and service agreements require legally binding handwritten signatures. The device must capture pressure-sensitive strokes indistinguishable from pen on paper, with full audit metadata.
Multi-Modal Identity Verification (KYC) — Telecom services require Know-Your-Customer compliance. The solution must support ID card reading, biometric matching, facial recognition, and document scanning in a single counter footprint.
Audit Trail & Non-Repudiation — Every transaction must produce a tamper-evident record linking the signed document to the verified identity, timestamp, counter, and system context.
Solution
Haveways delivers an end-to-end paperless signing ecosystem built on passive EMR (Electro-Magnetic Resonance) technology. The YF1016FL Customer-Customized Signature Pad acts as the citizen-facing interface, capturing handwritten signatures at 8192 pressure levels and 5080 LPI resolution — visually and legally indistinguishable from ink on paper.
For identity verification, the YF1016FL features a dual-camera face recognition system, built-in fingerprint reader (capacitive 256×360 pixels, 508 DPI), contact/contactless card reader, and a 10M document camera — all integrated in a single device footprint.
Software
Haveways SDK — The Software Bridge
Haveways provides cross-platform libraries (Windows, Linux, Android) that enable third-party HIS/EMR developers to embed signature capture with fewer than 10 API calls. Certified for compatibility with Cerner, Epic, Allscripts, and regional healthcare platforms, Haveways supports real-time signature rendering, biometric data extraction, and certificate-based document binding.
Product Overview
The YF1016FL transforms a China Broadnet service window from a paper bottleneck into a streamlined digital experience. Customers review documents on the 10.1-inch IPS LCD display (1280×800, 250 cd/m²), sign naturally with the battery-free EMR pen, and verify identity through facial recognition, fingerprint, or ID card reading — all within a single device on the counter.
YF1016FL —10 inches Signature pad with document scanner
10.1" · Android/Linux · Dual Camera + Facial Recognition
> Dual-camera face recognition system Document camera System
> 10.1" Android/Linux dual system
> Built-in fingerprint & IC card reader
> 2048 levels of pressure sensitivity
> High-security identity verification
> Government & financial services
Applications
New Service Applications — Customers subscribe to cable TV, broadband, 5G mobile plans, or bundled services, signing the service agreement on-screen while staff verify identity via integrated card reader and facial recognition.
Contract & Agreement Signing — Plan upgrades, contract renewals, and terms-of-service updates are presented on the 10.1-inch display for citizen review and handwritten signature capture.
Identity Verification & KYC — Multi-modal verification combines facial recognition, fingerprint matching, ID card reading, and document scanning to satisfy telecom regulatory requirements.
Document Digitization — Supporting documents (proof of address, authorization letters) are captured via the 10M document camera and linked to the transaction record.
Payment Authorization — High-value transactions or payment-plan agreements require enhanced confirmation through biometric verification plus handwritten authorization.
Complaint & Feedback Forms — Complaints, service feedback, and dispute-resolution forms are signed digitally, creating timestamped, tamper-evident records.
Benefits
| Metric | Before (Paper) | After (Haveways) | Improvement |
|---|---|---|---|
| Paper usage | Paper forms per transaction | Fully digital | 100% paperless |
| Operating cost | Baseline | Reduced | Down 90%+ * |
| Processing efficiency | Baseline | Improved | Up 60%+ * |
| Receipt printing | 10 seconds | 2 seconds | −8s * |
| Document copying | 20 seconds | 8 seconds | −12s * |
| Filing & archiving | 10 seconds | 1 second | −9s * |
| Signature durability | N/A | 1,000,000+ cycles | Hardware spec |
| OS compatibility | Limited | Android / Linux | Full coverage |
| Identity verification | Manual | Facial + fingerprint + card | Multi-modal |
Ready to Digitize Your Healthcare Workflow?
Contact Haveways today for a tailored solution and a free product demo.
Email: tanfeilong@viewfun.cn | Tel: 400-891-9108 | Web:www. 47.84.21.226:35100
Shenzhen Haveways Technology Co., Ltd. is a certified high-tech enterprise under Huion Group, with ISO 9001, ISO 27001, ISO 14001, and ISO 27018 certifications. With 200+ global channel partners and 50+ government and enterprise customers, we are committed to delivering reliable, scalable pen-input solutions for healthcare institutions worldwide.