+86-755-23206624  sales@haveways.com

FAQ

Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. 

 

Q2. What about the lead time?
A:Sample needs 7-15 days, mass production time needs 7-45 days or more according to the order quantity.

 

Q3. Do you have any MOQ limit?
A: Yes, but MOQ varies because of different product type, 1 pc for sample checking is available.

 

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-15 days to arrive. Airline and sea shipping also optional.

 

Q5. How to proceed an order?
A: Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.


Q6. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

 

Q7: Do you offer guarantee for the products?
A: Yes, we offer 1-year limited warranty on our products.